Shipping policy

Last updated: September 15, 2026

United States delivery

ZOVIY’s sales region is the United States and checkout currency is USD. We do not accept orders for delivery to other countries. A product is available to purchase only when its supplier and delivery service support the destination.

TGB04 delivery during our controlled launch

For the Rolife Time Travel TGB04 kit, standard delivery to eligible contiguous United States street addresses is included in the displayed product price. Estimated delivery is 4–7 business days, based on processing usually taking 1–2 business days and standard transit taking 3–5 business days. These are estimates, not guaranteed arrival dates; holidays or exceptional delays may affect them.

We currently exclude Alaska, Hawaii, Puerto Rico and other US territories, APO/FPO/DPO military addresses, and PO Boxes. Use a street address in the contiguous United States. Only TGB04 is offered during this controlled launch.

Availability and fulfillment

Products are sourced through supplier partners. Some suppliers offer United States warehouse stock; other products require shipment from outside the United States. Supplier availability is not ZOVIY-owned warehouse inventory. Items from different warehouses may arrive in separate parcels.

Processing time and transit time

Processing time covers preparation and handover to the carrier. Transit time covers transport after that handover. Please review the delivery information for your product before payment. Estimates depend on the supplier, warehouse and destination. An estimated arrival date is not a guaranteed processing time or a guaranteed delivery date.

We do not offer a single guaranteed delivery time for every product. We make an item purchasable only after its availability, destination coverage and reasonable shipping timeframe have been confirmed. Checkout remains unavailable for products that have not met these requirements.

Shipping charges and destination limitations

The delivery charge and final USD total are shown before you authorize payment. Any free-shipping offer applies only where expressly displayed for the eligible products and destination. A mainland delivery quote does not necessarily cover Alaska, Hawaii, territories, military addresses, remote locations or postal boxes. Checkout is unavailable where delivery has not been confirmed.

Tracking

When an order is dispatched with a tracked service, we provide the carrier and tracking details. Tracking may take time to show the carrier’s first scan. Creating a label is not confirmation that the parcel has been handed to the carrier.

Delays and cancellation

If we cannot ship within the timeframe stated at purchase, we will contact you with the delay, a revised estimate where available, and the option to cancel the affected order for a prompt refund. We obtain consent to a revised shipment as required and do not silently leave orders waiting indefinitely. If we cannot fulfill an order, we notify you and refund the affected payment.

Delivery problems

Contact ZOVIY about a missing, damaged or incorrect delivery. We remain your point of contact even when a supplier or carrier handles the parcel. See our Returns & Refund Policy for the applicable resolution.

Email support@zoviy.com or use our Contact form. Include your order reference and, if available, tracking number. We aim to respond within 24 hours.