Refund policy

Last updated: September 15, 2026

Request a return within 7 days

You may request a return because you changed your mind within 7 days after receiving your product. Contact ZOVIY through our Contact form or email support@zoviy.com. Include your order or payment reference, the product and the date received.

Condition of a change-of-mind return

The product must be unused, unassembled and unaltered, without damage caused by the customer. Keep the main original components and packaging so the product can be safely returned and identified. Products that have been assembled, used, altered or damaged by the customer are not eligible for an ordinary change-of-mind return.

Any item-specific restriction must be clearly disclosed on that product’s page before purchase and be consistent with this policy. We do not introduce hidden supplier restrictions after a purchase.

Return instructions and shipping costs

Request return instructions before sending a parcel. We will identify the appropriate return destination for your item and explain how to return it. Do not send merchandise to our public contact address unless we have expressly confirmed it as the return destination.

For a change-of-mind return, the customer pays return shipping. Package the item securely and retain proof of shipment and tracking where available. ZOVIY does not charge a restocking fee. For an eligible return, we refund the returned merchandise price to the original payment method after receiving and checking the return.

Wrong, damaged or incomplete orders

Contact us promptly if you receive a wrong item, a product materially damaged in transit, materially missing components, or an order affected by a fulfillment error. Provide the order reference and a description; photographs or a component list can help us verify the issue.

For a verified merchant or fulfillment fault, ZOVIY covers reasonable return shipping when a return is needed, or arranges an appropriate refund or another agreed resolution. Replacement items or missing parts are offered only when they can actually be supplied. We will explain the available resolution before asking you to return anything. A supplier’s refusal does not remove ZOVIY’s obligations to you.

Refunds

We will tell you the result of the return review and the refund amount. Approved refunds are issued promptly to the original payment method. Your bank or payment provider controls when an issued refund appears in your account. Contact us with your order reference if a refund has not appeared as expected.

Canceling an order

You may request cancellation while your order has not entered an irreversible supplier purchase or shipping stage. We will check the actual fulfillment status. If it can still be stopped, we cancel and refund the canceled order. If fulfillment cannot be stopped, this return policy applies. We do not promise a fixed cancellation time window.

Your rights and support

The ordinary 7-day change-of-mind window does not remove rights or remedies you may have for defective or misdescribed goods or under applicable law. We aim to respond within 24 hours; resolving an issue may take longer.