Privacy policy

Last updated: September 15, 2026

ZOVIY is an individually operated online store at zoviy.com, currently selling to customers in the United States. This policy explains personal information used for browsing, purchases, fulfillment and customer support.

Information we collect

  • Contact and delivery information, such as name, email, telephone number and shipping or billing address.
  • Order information, including products, quantities, payment amount and references, order status, tracking, cancellation and refund records.
  • Information you provide through the contact form or support email, including messages and attachments you choose to send.
  • Account information managed through Shopify when you use a customer account.
  • Device, connection and usage information, including IP address, browser information, cookies, pages viewed and interaction with the store.

When a payment is processed through Stripe, card details are collected by Stripe’s payment interface. ZOVIY uses payment status, transaction references and related order information to reconcile your purchase. Do not send full card numbers, security codes or passwords to our contact form or email.

How we use information

We use information to operate the store, process and reconcile payments, create orders, arrange delivery, provide tracking, respond to support requests, handle returns and refunds, prevent fraud, maintain records and comply with applicable legal obligations. Store usage information helps us understand and improve the service. Marketing preferences do not prevent necessary messages about a purchase or support request.

Services and recipients

  • Shopify hosts the storefront and supports catalog, cart, customer accounts, contact-form delivery, order records, notifications, analytics and privacy controls.
  • Stripe processes payments made through its checkout and maintains associated payment, fraud-prevention and refund information.
  • DSers supports supplier mapping and fulfillment administration. Information needed for fulfillment may be passed to the relevant supplier.
  • Fulfillment suppliers and carriers, including suppliers accessed through Alibaba.com, receive the item and delivery details required to fulfill an order and resolve delivery issues.
  • Google/Gmail currently hosts the store’s configured customer-support inbox and associated support correspondence.
  • Shopify’s contact-form security services, including hCaptcha where presented, process connection and interaction information to help prevent spam and abuse.

We may disclose information when required by law, to respond to valid legal process, or to protect the store, customers and others from fraud or misuse. We do not publish your delivery address or support correspondence.

Cookies, analytics and Shopify Network Intelligence

The store uses cookies and related technology for functions such as cart operation, accounts, security, preferences and Shopify analytics. Shopify Network Intelligence is enabled. Shopify may combine data from interactions with this store with data from other merchants and Shopify to provide and improve features, personalization and advertising-related services. Shopify is responsible for certain processing it undertakes for its own purposes.

Read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal for information and applicable choices. Our Your Privacy Choices page provides applicable store opt-out controls. Some disclosures for advertising-related purposes may be treated as sale, sharing or targeted advertising under state privacy laws. Available rights depend on your location and applicable law.

You can also manage cookies through browser settings. Disabling cookies can affect cart, account and other store functions. Where applicable, Shopify’s configured privacy controls recognize supported opt-out signals such as Global Privacy Control. We do not represent that every optional feature or preference applies identically in every state.

Your rights and requests

Depending on applicable law, you may have rights to access, correct, delete or obtain a copy of personal information, or to opt out of certain uses and disclosures. Contact us using the details below. We may need to verify identity and authority to protect your information. We respond within the period required by applicable law and do not discriminate for exercising protected rights. If a request is declined, you may ask us to review the decision and use any appeal available under applicable law.

To stop optional promotional email, use its unsubscribe instructions. We may still send necessary transaction or support messages.

Retention, security and international processing

We retain information as needed to administer orders and support, meet legal and accounting obligations, handle disputes and protect against fraud. We restrict access to people and providers who need the information for these purposes. No system is completely secure; avoid sending sensitive payment credentials through email.

Our service providers and suppliers may process information in the United States or other countries, including where fulfillment suppliers operate. Selling only to US destinations does not mean that every service provider processes all data only in the United States.

Children

The store is intended for adult shoppers. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review and address it. Product age guidance does not make the store a service directed to children.

Changes and contact

We may update this policy when our actual practices change and will update the date above. Material changes will be communicated as required by applicable law.

Contact ZOVIY at support@zoviy.com, +1 541 400 1505, or 3097 Sycamore Road, Hood River OR 97031, United States. You may also use our Contact form. We aim to respond to support requests within 24 hours; legal privacy-request timelines may differ.